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  • About
  • Services
  • Crew
    • Robin
    • Alex
    • Lauren
    • Minoli
    • Niles
  • Clients
    • LA Plaza de Cultura y Artes
    • Committee For Greater LA
    • LA Civil Rights
    • Heart of Los Angeles
    • Tournament of Roses
    • Los Angeles Area Chamber of Commerce
  • Blog
  • Contact

SOCIAL IMPACT REPORT

As Star Insights celebrates our clients’ transformative impact, we reflect on the milestones and achievements that have defined our journey. Our commitment to driving meaningful change through strategic partnerships, innovative solutions, and inclusive collaboration has enabled us to support a diverse range of organizations and communities. 

This Social Impact Review highlights our dedication to advancing missions, fostering leadership, and creating lasting value for our clients and the communities they serve.

Join us as we reflect back and look forward to a future of continued growth and success.

BY THE NUMBERS

Discover our measurable impact partnering with clients to combine talents and resources to advance their goals

OUR CREW

Meet the dedicated team that partners with clients to advance missions and foster leadership with integrity and passion

OUR DIVERSE LEADERSHIP COLLABORATIONS

Partnering with diverse leaders and organizations to foster inclusive, impactful, and sustainable social change.

POWERED BY THE CREATIVITY AND DIVERSITY OF
LOS ANGELES

Inspired by LA’s vibrant culture, fueling innovative solutions and transformative impact.

OUR COLLABORATIVE IMPACT

Explore how our partnerships empower clients to create meaningful change and reach their fullest potential

IMPACT & OUTCOMES

Learn how our clients have succeeded and transformed through our collaborative efforts, demonstrating the power of partnership

OUR VALUES

Guiding principles that shape our approach, drive our mission, and reflect our commitment to excellence.

LOOKING AHEAD

Reflecting on our journey and envisioning a future of continued growth, collaboration, and success.

“I’ve done lots of strategic plans and I’ve worked with lots of consultants. Star Insights did an exceptional job and they did it in a way and that was very collaborative. It was not telling us what to do, but it was leading us to think for ourselves.”

David Eads,
CEO Tournament of Roses

OUR COMMITMENT

Our Star Insights Crew ardently invests in advancing our clients’ missions. Powered by the creativity and diversity of Los Angeles, we approach our work with grace, levity, candor, and a deep respect for inclusive leadership. 

Our commitment to this mission is a collective effort, reflecting our openness to collaborating with others, combining talents and resources to improve the lives of people we may never meet.

BY THE NUMBERS

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Organizations we’ve partnered with to drive meaningful change.

0

Different sectors that we’ve consulted across, tackling systemic issues head-on.

0

Workshops we’ve facilitated to foster collaboration and innovation.

0

Civic leaders we’ve collaborated with to drive social impact.

0

Ideas generated to address complex challenges.

“They’ll ask questions, they’ll give examples, they’ll facilitate, but part of their brilliance is that they help you really think through what the outcome is that you want to achieve.”

Miguel Santana, Former President & CEO, Weingart
Foundation Chair, Committee for Greater LA

OUR DIVERSE LEADERSHIP
COLLABORATIONS

Star Insights collaborates with a diverse range of leaders and organizations, reflecting our commitment to fostering inclusive social impact partnerships.

GOVERNMENT

GOVERNMENT

County CEOs

Deputy Mayors

State Government Secretaries

Directors & Department Heads

Managers & Division Leaders

City Council & Board of Supervisors

Superintendents

NONPROFIT

NONPROFIT

Nonprofit CEOs

Executive Directors

Executive Board Leadership

Chief Operating Officers

Chief Financial Officers

Chief Marketing Officers

Vice-President of HR & Ops

TECHNOLOGY + INNOVATION

TECHNOLOGY + INNOVATION

Chief Information Officers

Chief Technology Officers

Chief Innovation Officers

Chief Strategy Officers

Chief Privacy & Security Officers

Customer Experience Leadership

VP of Digital & Tech

PRIVATE SECTOR

PRIVATE SECTOR

Chamber CEOs

Corporate CEOs

Founders

Presidents

Executive Board Leadership

Executive Vice Presidents

Managing & Executive Directors

OUR COLLABORATIVE IMPACT

We help our partners accomplish meaningful change and achieve their goals, driving success and creating lasting impact.

CONNECTIONS AND RESULTS

We collaborate closely with our partners and clients, focusing on who they represent and serve.

Intentional Client Service

We help our clients make a tangible difference in the lives of the people and communities they serve.

Local & Global Perspectives

Providing both global and local perspectives on our partners’ missions and a sense of unity and purpose.

INCLUSIVE COLLABORATION

We view all partners as equals and are excited to collaborate on meaningful change regardless of size or scale.

SPEAKING THEIR LANGUAGE

Using the language of our partners, we communicate impact and influence for their collective missions and visions.

KINDRED
AUTHENTIC
PASSIONATE
CURIOUS
AUDACIOUS
INTENTIONAL
NIMBLE
EMPATHETIC
KINDRED
AUTHENTIC
PASSIONATE
CURIOUS
AUDACIOUS
INTENTIONAL
NIMBLE
EMPATHETIC

OUR VALUES

“They are one of my favorites that I’ve worked with – and I’ve worked with a lot over the years. They’re the most knowledgeable. They’re able to relay their knowledge, their experience, in a way that is just so doggone efficient, effective, and uncomplicated.”

Tony Brown
CEO Heart of Los Angeles

OUR CREW

WHAT SETS US APART

Each member of our Crew are trusted thought partners, confidants, and strategists. We have come together at Star Insights because this is the most impactful way to contribute to society and our communities.

INSTINCTIVE ADVISING

Our advising is rooted in instinctive leadership, providing solutions tailored to your unique challenges.

EXPERIENCED LEADERSHIP

Our seasoned leaders guide organizations through challenging times with unparalleled expertise, wisdom, and comfort with the unknown.

VESTED ENGAGEMENT

We maintain a vested engagement that holds space for teams, fostering collaboration and mutual respect.

EMBRACING DISCOMFORT

Our advisors are confident in navigating uncomfortable situations, facilitating teams through the natural process of change, knowing the end result will support their mission.

DRIVING INNOVATION

Our professionals thrive on guiding leaders beyond the status quo into cutting-edge environments for action and growth.

“Star Insights had a very defined process, with clarity on the phases that we had to go through and clear goals for what we wanted to accomplish.”

Maria Salinas, President & CEO Los Angeles
Area Chamber of Commerce

BREADTH & DEPTH OF CREW’S EXPERIENCE

Our Crew had successful careers before Star Insights. We’ve had the privilege of working for renowned organizations across diverse industries. This multi-sector background and expertise form the foundation of our strong, knowledgeable team, instilling confidence in our clients.

GOVERNMENT

NONPROFIT AND ACADEMIA

PRIVATE SECTOR

CONSULTING

CONSUMER PRODUCTS

HEALTHCARE

ENTERTAINMENT

POWERED BY THE CREATIVITY AND DIVERSITY OF LOS ANGELES

Los Angeles is a unique city in so many ways, serving as the land of dreamers, visionaries, and entrepreneurs. It’s the epicenter of technology, innovation, arts, and entertainment, with a diversity that enriches discussions on important issues. The city’s pace is palpable, offering limitless possibilities. Supporting trailblazing leaders who shape our city and impact the nation is a privilege. 

Even when working in other regions, our hearts beat to the rhythm of LA. The city’s spirit inspires us to dig deeper, think creatively, and stay curious.

IMPACT & OUTCOMES

Our case studies and client testimonials highlight the tangible successes and transformative impact we’ve achieved together.

THE COMMITTEE FOR
GREATER LA

Ensuring Equitable Recovery for Southern California

The Committee for Greater LA focuses on racial equity, economic development, and systemic change during the COVID-19 recovery.

TOURNAMENT OF ROSES

Preserving Tradition and Embracing Progress

Star Insights helped the Pasadena Tournament of Roses®, a 100-year-old organization, reinvent itself by creating a strategic plan that balances historical legacy with modern stakeholder needs.

LA PLAZA DE CULTURA Y ARTES

Aligning Goals for Lasting Community Impact

LA Plaza de Cultura y Artes partnered with Star Insights to create a Strategic Framework, ensuring aligned goals and sustained cultural enrichment.

LOS ANGELES AREA CHAMBER OF COMMERCE

Establishing a Vision for a Thriving Region

The LA Chamber of Commerce partnered with Star Insights to create a strategic plan for continued relevance and community impact.

LOOKING AHEAD

JOIN US IN SHAPING THE FUTURE

As we look back on the years of meaningful collaboration, we are inspired by the progress our partners have made to improve the lives of residents and communities. At Star Insights, our mission is to continue driving positive change and supporting our clients’ mission in achieving their goals. 

We invite you to join us on this journey, leveraging our expertise and innovative approaches to create a brighter future together. Partner with us to unlock your potential, ensure long-term success, and make a lasting difference.

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Strategic FrameworkPort of Los Angeles
Stakeholder Engagement Bureau
Los Angeles, CA

The Port of Los Angeles aspires to be the nation’s #1 container port and the global model for security, sustainability, and social responsibility.

Star Insights partnered with the Stakeholder Engagement Bureau at the Port of Los Angeles to develop a Strategic Framework that guides the Bureau’s priorities and aligns its work with the overall vision and mission.

This collaborative process engaged executives and staff in a series of facilitated discussions and data-gathering activities, synthesizing key learnings from internal stakeholders.

Executive Team Leadership and Strategy SessionsLos Angeles County
Los Angeles, CA

In Los Angeles County, the largest in the United States, government executives have engaged Star Insights on many occasions to facilitate high-value leadership and strategy sessions.

Executives benefit from participating in strategy or leadership discussions with their colleagues without also having to lead and facilitate the meetings. The Star Insights team excels in these situations and has facilitated meaningful, constructive discussions on leadership and strategy with representatives from more than a dozen LA County government agencies.

Strategic FrameworkThe Ralph M. Parsons Foundation
Los Angeles, CA

The Ralph M. Parsons Foundation (Parsons) engaged Star Insights to support their Board and staff in developing a Strategic Framework for the Foundation.

Strategic frameworks highlight the vision, purpose, and priorities of an organization, serving as a guide for board members, executives, and staff when making decisions. This primary strategy document also serves as the foundation for building annual implementation plans and determining resource allocation decisions. Done well, Strategic Frameworks are co-created through an inclusive planning process that fosters alignment and reflects the collective wisdom of the organization and its key stakeholders.

Strategic PlanningTournament of Roses
Pasadena, CA

Star Insights partnered with the Tournament of Roses (TOR) to craft a forward-looking strategic plan that would bring them into the future, while simultaneously ensuring that traditions beloved by the community would continue on.

This inclusive collaboration involved a diverse range of internal and external stakeholders, comprising current and past sponsors, broadcast partners, float participants and builders, city and state officials, community leaders, TOR staff, and association members at all levels.

With input from hundreds of highly engaged internal and external stakeholders, TOR was able to develop a robust strategic plan and framework, whose priorities included:

  • Ensuring the future success of the parade and game
  • Reimagining and reinforcing their membership model
  • Elevating their brands
  • Aligning association resources to optimize impact
  • Enhancing relationships and community collaboration

Having established who they want to be moving forward, TOR now has a robust strategic plan to achieve the shared vision of all stakeholders for its future success.

Strategic PlanningHeart of Los Angeles
Los Angeles, CA

Having just opened a brand-new building, Heart of Los Angeles (HOLA) engaged Star Insights to help determine their next steps as an organization to expand their impact.

With high demand for their services, HOLA was wrestling with how best to support their community, impact state and local policies, and expand their reach. However, they lacked established evaluation criteria to make decisions around new opportunities, resulting in a significant amount of time being spent on deliberation rather than action.

With input from key internal and external stakeholders, HOLA developed a new strategic plan with:

  • 3 clear strategic priorities
  • 7 operating principles
  • 10 expansion principles

With these principles to guide both everyday operations and expansion efforts, HOLA can continue to offer high-quality programs and help young people across Los Angeles reach their full potential.

Strategic Framework and Executive AdvisingLA Plaza de Cultura y Artes
Los Angeles, CA

On the cusp of their 10th anniversary, LA Plaza faced existential questions about their mission, vision, purpose, and identity. This lack of clarity on their direction was impacting key activities like fundraising, partnerships, stakeholder engagement, and more.

To help LA Plaza clarify their vision and articulate their North Star, Star Insights collaborated with stakeholders representing diverse perspectives and facilitated conversations around mission, vision, cultural identity, and priorities for LA and LA Plaza.

The resulting Strategic Framework was flexible enough to respond to changing circumstances and provides guidance to staff when:

  • Making internal decisions regarding programming
  • Engaging with community stakeholders
  • Speaking with external parties, such as fundraisers
  • Cultivating partnerships and more
Mission and Vision FacilitationSpecialty Family Foundation
Los Angeles, CA

Star Insights partnered with the Specialty Family Foundation (SFF) to facilitate a process aimed at shaping the Foundation's future identity, mission, and vision.

With a focus on action, the findings from this engagement will inform board discussions and strategic planning sessions, guiding SFF toward a future of continued impact and relevance in the Los Angeles community.

Board Governance ReformsCalifornia Community Foundation
Los Angeles, CA

The recent chief executive officer transition at the California Community Foundation (CCF) provided a natural inflection point for the organization to refine policies and practices for the CCF Board. CCF engaged Star Insights to support a Board-led process to develop reform recommendations.

The process included individual interviews with Directors, Governance Committee deliberations, and a special session of the full Board so that the Committee recommendations benefitted from the perspectives and experiences of the Directors.

Technology Agency Strategic PlanWA Technology Solutions (WaTech)
Olympia, WA

Star Insights partnered with WaTech, the State of Washington’s lead IT agency, to create a three-year strategic plan (2024-2026).

Star Insights and WaTech senior leadership developed and approved an iterative planning process rooted in co-creation. We crafted an inclusive framework to engage critical interested parties through highly interactive workshops and an agency-wide survey. This plan created a future vision for the agency around three goals:

  • Enable Customer Success Through Service Delivery.
  • Learn Together. Build Together. Server Together.
  • Statewide Technology Leadership.

Through our approach, WaTech refined a commitment to serve through a new mission, vision, and set of values that emphasized their role to provide strategic technology leadership and influence how government services are delivered.

Enterprise IT Strategic PlanLos Angeles County
Los Angeles, CA

Our Division Lead was the Strategic Advisor in creating Los Angeles County’s first Enterprise IT Strategic Plan (2018-2023).

This pioneering strategic plan was created in collaboration with and departments and 200+ business and technology leaders and included five strategic goals:

  1. Digital Civic Engagement
  2. Mobility
  3. Data as a Utility
  4. Workforce Empowerment
  5. Transform Procurement

In addition to co-creating the plan, goal teams were launched to support moving from a plan to action, where these department driven teams created objectives, measures, and initiatives that were the foundation for work across a five-year period.

Enterprise IT Strategic PlanState of Washington
Olympia, WA

Star Insights partnered with the State of Washington’s lead technology agency, Washington Technology Solutions (WaTech), to create an Enterprise IT Strategic Plan (2023-2025) for over 100+ state agencies.

This inclusive and collaborative approach involved business leaders, and IT representatives from state agencies, ensuring that all voices were heard. Together, we designed an inclusive framework to engage essential interested parties through existing governance and interactive workshops to generate ideas and recommendations for the plan. Representing agency priorities, the plan emphasizes residents and their experience with government services:

  • Create a government experience that leaves no community behind.
  • Better data, better decisions, better government, better Washington.
  • Innovative technology solutions create a better Washington.
  • Transform how we work. Best workforce ever.

With a focus on action, leading up to the approval of this plan, we established "Goal Teams" consisting of the agency business and IT leaders to deliver on priorities and initiatives connected to the plan.

Planning For Meaningful Change

Are you ready to start paving the way for meaningful change, maximum impact? Download our 5 Keys To An Effective Strategic Plan That You'll Actually Use and create a strategic plan that everyone in your organization will commit to executing.

John
Smith
[email protected]
cover for 5 Keys To A Strategic Plan That You'll Actually Use eBook