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Committee For Greater LA

Exceptional Times Call For Exceptional Action

Developing, Facilitating, and Guiding The Committee For Greater LA

The Committee for Greater LA was founded at the beginning of the COVID-19 pandemic. They knew that the impact of the pandemic would not be equitable, and so a coalition of leaders from business, philanthropy, and community organizations came together to think about what Southern California’s recovery needed to look like to ensure a long-term, equitable recovery. 

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“When I was approached to chair the Committee for Greater Los Angeles, I had a condition. I knew that it would be almost impossible to do this work, particularly during that pandemic via Zoom, without a strong facilitator and without a very well organized group of individuals whose job it was to keep us on task and to ensure that all voices would be heard. And I knew Star Insights was great at doing this work because I had used them in the past.”

Miguel Santana
President & CEO, Weingart Foundation
Chair, Committee for Greater LA

Miguel Santana
President & CEO,

Weingart Foundation
Chair, Committee for Greater LA

Working in partnership with USC’s Equity Research Institute and UCLA’s Luskin School of Public Affairs, the goal of the Committee was to produce a report that functioned as a snapshot of Los Angeles County before the pandemic, to provide a new vision and framework for decision making around recovery efforts. 

Establishing Trust

As a brand new coalition, forming the Committee itself required significant effort. While they had a vision, questions around their purpose and how they wanted to achieve it still needed to be answered.

“There was a lot of coordinating, a lot of pulling different people together and having conversations with folks to make sure they understood what the purpose of this was. Over the course of the summer, it became a process of working through all of these specific issues in order to produce a report that was informed by people’s experiences.” – Robin Engel

The first goal was to create a level of trust and communication between all parties involved with the report. Building trust and engagement up front was important, as was creating a forum where the leaders could come together and focus on the work that mattered most. 

“We needed to talk about what we’re feeling, what we’re thinking, what’s important to wrestle with as we looked pandemic impacts, and then give people a platform to talk about what’s most important to them. So that’s where the work started, and we facilitated conversations every week for 23 weeks to make sure that we understood what these problems look and feel like for someone who’s living them – and to offer recommendations on how to make it better.” – Robin Engel

The Technical Backbone

Pulling these parties together was one thing, but the circumstances around the Committee’s formation made forming partner relationships particularly challenging. Coming together in April 2020, in the early days of the pandemic, when the entire world had been turned upside down, was particularly challenging. 

Pandemic restrictions meant that meeting partners face-to-face was not a possibility. It also meant large gatherings to get community input and feedback were off the table, as well. Which made it essential that the steering Committee embraced its role and provided thoughtful guidance and support to its academic partners while they did the research and assembled the necessary data. 

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“Star Insights really created the backbone to make sure that all of the technical work was getting done. That was particularly important because the way we would normally meet had changed. All of us were discovering Zoom at the same time and navigating technology issues. We had to figure out how to do this in a way that was structured and accessible, while also allowing for this space where what was happening in our community, entered into our work in a way that was authentic and meaningful.”

Miguel Santana
President & CEO, Weingart Foundation
Chair, Committee for Greater LA

Miguel Santana
President & CEO,

Weingart Foundation
Chair, Committee for Greater LA

Ultimately, Star Insights facilitated twenty-three 90-minute Friday sessions in a row between partners, stakeholders, and invested parties to get everyone on the same page.

“They created technical processes so that the technical issues did not get in the way of the substantive issues. Sometimes the most important role is when the invisible hand is there to guide and support, so that you don’t have to worry about those things. And we didn’t have to.” – Miguel Santana

Changing Course

A key element of  the report the Committee was producing was to get some data on what life before the pandemic really looked like. Despite media headlines painting a picture of a successful region, the Committee members knew that was only true for a few segments of LA. Examining this data and having this baseline would allow pandemic recovery efforts to focus on the most vulnerable populations and ensure that they were not left behind. 

However, during the early phases of the report’s creation, George Floyd was murdered and protests around anti-black racism and racial injustice in the United States swept across the nation. Several Committee members asked to take an upcoming meeting to speak solely about these issues, and the Committee did. 

“Some of our Committee members came to us and said, ‘How can we not talk about that in this space? How can our report not talk about anti-black racism in this country?’ And so we adapted. It became one of the foundations of our work, and the report centered on it more fully than  we had anticipated on day one. This report became about so much more than the pandemic. It became about thinking about how the pandemic was situated in relation to all of the other issues that existed within LA County.” – Miguel Santana

Racial disparities in LA are undeniable, and so, while having a race and equity lens had always been part of the plan, these events moved that lens to the forefront. It became a cornerstone of the entire project — still aligned to the vision, but changing the scope drastically. 

With project directives changing from week to week, if not day to day, flexibility and adaptation were key to this project’s success. 

“They’re so nimble. We were able to adjust and adapt and evaluate along the way. We were constantly asking ourselves what can we do to be stronger; what can we do to present an even greater message; how can we be more inclusive? And it feels like you really have a partner in this.” – Miguel Santana

Evolving Beyond The Vision

While the scope and focus of the report changed, the goals of it did not. Published in September 2020, the report itself lays out a framework for the Los Angeles region coming out of the COVID-19 pandemic. 

“What we found was pretty much exactly what we anticipated we would find — except it was much worse than I’d expected, particularly the health outcomes. African American and Latino communities were experiencing significant increases in getting sick and dying of COVID-19. By June 2020, you could literally see the disparate outcomes by Zip Code, and where you lived was the most significant factor in determining whether you were going to survive. Poor and marginalized communities really experienced the brunt of the [COVID-19] crisis.” – Miguel Santana

The report has set the stage for policy reforms, including specific recommendations for structural and system change to repair an unequal society. This includes ten guiding principles and recommendations, ranging from establishing high-speed internet as a civil right to a strategy to end homelessness in Los Angeles. 

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“If you’re looking for a consultant that’s going to basically tell you what to do, that’s not Star Insights. They’ll ask questions, they’ll give examples, they’ll facilitate, but part of their brilliance is that they help you really think through what the outcome is that you want to achieve. And then they help co-design the process to help you get there. Then they’re by your side as you’re doing the work.”

Miguel Santana
President & CEO, Weingart Foundation
Chair, Committee for Greater LA

Miguel Santana
President & CEO,

Weingart Foundation
Chair, Committee for Greater LA

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Technology Agency Strategic PlanWA Technology Solutions (WaTech)
Olympia, WA

Star Insights partnered with WaTech, the State of Washington’s lead IT agency, to create a three-year strategic plan (2024-2026).

Star Insights and WaTech senior leadership developed and approved an iterative planning process rooted in co-creation. We crafted an inclusive framework to engage critical interested parties through highly interactive workshops and an agency-wide survey. This plan created a future vision for the agency around three goals:

  • Enable Customer Success Through Service Delivery.
  • Learn Together. Build Together. Server Together.
  • Statewide Technology Leadership.

Through our approach, WaTech refined a commitment to serve through a new mission, vision, and set of values that emphasized their role to provide strategic technology leadership and influence how government services are delivered.

Enterprise IT Strategic PlanLos Angeles County
Los Angeles, CA

Our Division Lead was the Strategic Advisor in creating Los Angeles County’s first Enterprise IT Strategic Plan (2018-2023).

This pioneering strategic plan was created in collaboration with and departments and 200+ business and technology leaders and included five strategic goals:

  1. Digital Civic Engagement
  2. Mobility
  3. Data as a Utility
  4. Workforce Empowerment
  5. Transform Procurement

In addition to co-creating the plan, goal teams were launched to support moving from a plan to action, where these department driven teams created objectives, measures, and initiatives that were the foundation for work across a five-year period.

Enterprise IT Strategic PlanState of Washington
Olympia, WA

Star Insights partnered with the State of Washington’s lead technology agency, Washington Technology Solutions (WaTech), to create an Enterprise IT Strategic Plan (2023-2025) for over 100+ state agencies.

This inclusive and collaborative approach involved business leaders, and IT representatives from state agencies, ensuring that all voices were heard. Together, we designed an inclusive framework to engage essential interested parties through existing governance and interactive workshops to generate ideas and recommendations for the plan. Representing agency priorities, the plan emphasizes residents and their experience with government services:

  • Create a government experience that leaves no community behind.
  • Better data, better decisions, better government, better Washington.
  • Innovative technology solutions create a better Washington.
  • Transform how we work. Best workforce ever.

With a focus on action, leading up to the approval of this plan, we established "Goal Teams" consisting of the agency business and IT leaders to deliver on priorities and initiatives connected to the plan.

Planning For Meaningful Change

Are you ready to start paving the way for meaningful change, maximum impact? Download our 5 Keys To An Effective Strategic Plan That You'll Actually Use and create a strategic plan that everyone in your organization will commit to executing.

John
Smith
[email protected]
cover for 5 Keys To A Strategic Plan That You'll Actually Use eBook