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Niles Friedman

Executive Advisor

Specialties: Technology Strategy, Strategic Advising, Strategic Planning

  • LinkedIn

Niles Friedman

Executive Advisor

Specialties:
Technology Strategy,
Strategic Advising,
Strategic Planning

  • LinkedIn

Niles Friedman specializes in the creation and growth of businesses, divisions, and core functions within organizations. He’s built an adaptable approach to strategically collaborate across sectors, industries, and geographies through his work with c-suite executives, startup founders, public-sector administrators, boards, and nonprofit leaders.

Across the last 15 years Niles has emphasized public sector innovation and digital transformation across the U.S. federal government, State of California, Los Angeles County, numerous cities, and international health ministries.

Niles recently served as a Strategic Advisor to the CEO’s Office for Los Angeles County. In this capacity, he collaborated and delivered a countywide technology strategic plan, a digital innovation function, and was part of the core leadership team that launched the County’s award-winning Analytics Center of Excellence, setting a new standard across the public sector.

He collaborated with the California Health and Human Services Agency (CHHS) to establish their first Office of Innovation focused on improving the delivery of services for Californians. During the Obama Administration, he served the U.S. Small Business Administration and managed a board of 50 small business executives around key priority areas of building market capital, creating local entrepreneurial ecosystems, and addressing regulatory barriers to business growth.

His career started in management consulting partnering with healthcare industry executives and leading new product and business development teams.

Niles’ passion for social impact work took shape fifteen years ago with BroadReach Corporation, where he helped to grow the international development start-up as Vice President of Commercial Market Development. He launched a global division to improve access to products (e.g., antiretrovirals, vaccines, and medical diagnostics) and point of care delivery, through collaboration and coalition building with health system leaders, government agencies, nonprofits, and private sector partners.

Niles serves on multiple nonprofit advisory boards that prioritize civic technology, public health, accelerating start-ups, and STEM career advancement.

Navy circular compass logo icon.

When he’s not exploring new cities and countries, Niles enjoys photography, live sporting events, and is a proud uncle twice over.

CAREER HIGHLIGHTS

  • Created in collaboration with 200+ business and technology leaders, Los Angeles County’s first Technology Strategic Plan, including five strategic goals (e.g. Digital Civic Engagement, Mobility, Data as a Utility, Workforce Empowerment, and Transform Procurement) and led the launch of goal teams to create objectives, measures, and delivery initiatives.
  • Collaborated with the California Health and Human Services Agency (CHHS) and over 150+ agency and department leaders to establish their first Office of Innovation, improving the delivery of services through human-centered design approaches, digital services, insights from data and analytics, and a scalable innovation team-based model, emphasizing programmatic and user needs.
  • Served as a Director of Global Health ($98M) USAID/PEPFAR Health Systems Strengthening program in South Africa. Developed local coalitions across the public and private sectors, managed provincial and district government relationships, and led local delivery teams on health system and supply chain programmatic investments across 350+ hospitals and clinics that support HIV/AIDS and Tuberculosis patients.

Credentials

  • Master of Public Health in Management and Public Policy from Emory University
  • Bachelor of Arts from Ohio Wesleyan University

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Technology Agency Strategic PlanWA Technology Solutions (WaTech)
Olympia, WA

Star Insights partnered with WaTech, the State of Washington’s lead IT agency, to create a three-year strategic plan (2024-2026).

Star Insights and WaTech senior leadership developed and approved an iterative planning process rooted in co-creation. We crafted an inclusive framework to engage critical interested parties through highly interactive workshops and an agency-wide survey. This plan created a future vision for the agency around three goals:

  • Enable Customer Success Through Service Delivery.
  • Learn Together. Build Together. Server Together.
  • Statewide Technology Leadership.

Through our approach, WaTech refined a commitment to serve through a new mission, vision, and set of values that emphasized their role to provide strategic technology leadership and influence how government services are delivered.

Enterprise IT Strategic PlanLos Angeles County
Los Angeles, CA

Our Division Lead was the Strategic Advisor in creating Los Angeles County’s first Enterprise IT Strategic Plan (2018-2023).

This pioneering strategic plan was created in collaboration with and departments and 200+ business and technology leaders and included five strategic goals:

  1. Digital Civic Engagement
  2. Mobility
  3. Data as a Utility
  4. Workforce Empowerment
  5. Transform Procurement

In addition to co-creating the plan, goal teams were launched to support moving from a plan to action, where these department driven teams created objectives, measures, and initiatives that were the foundation for work across a five-year period.

Enterprise IT Strategic PlanState of Washington
Olympia, WA

Star Insights partnered with the State of Washington’s lead technology agency, Washington Technology Solutions (WaTech), to create an Enterprise IT Strategic Plan (2023-2025) for over 100+ state agencies.

This inclusive and collaborative approach involved business leaders, and IT representatives from state agencies, ensuring that all voices were heard. Together, we designed an inclusive framework to engage essential interested parties through existing governance and interactive workshops to generate ideas and recommendations for the plan. Representing agency priorities, the plan emphasizes residents and their experience with government services:

  • Create a government experience that leaves no community behind.
  • Better data, better decisions, better government, better Washington.
  • Innovative technology solutions create a better Washington.
  • Transform how we work. Best workforce ever.

With a focus on action, leading up to the approval of this plan, we established "Goal Teams" consisting of the agency business and IT leaders to deliver on priorities and initiatives connected to the plan.

Planning For Meaningful Change

Are you ready to start paving the way for meaningful change, maximum impact? Download our 5 Keys To An Effective Strategic Plan That You'll Actually Use and create a strategic plan that everyone in your organization will commit to executing.

John
Smith
[email protected]
cover for 5 Keys To A Strategic Plan That You'll Actually Use eBook