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Star Insights

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    • Robin
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    • Minoli
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  • About
  • Services
  • Crew
    • Robin
    • Alex
    • Lauren
    • Minoli
    • Niles
  • Clients
    • LA Plaza de Cultura y Artes
    • Committee For Greater LA
    • LA Civil Rights
    • Heart of Los Angeles
    • Tournament of Roses
    • Los Angeles Area Chamber of Commerce
  • Blog
  • Contact

Technology & Innovation
Strategy Services

We partner with government and social impact organizations to develop people-centered technology and innovation strategies.

Our priority is to align your business and technology priorities, foster culture change, and drive mission-focused outcomes for those you serve.

Star Insights is a Los Angeles-based strategic advisory firm that helps mission-driven organizations stay relevant and succeed in a rapidly changing world.

We collaborate with a diverse range of leaders and organizations, reflecting our commitment to fostering inclusive social impact partnerships.

For our technology and innovation partnerships, we primarily work with:

  • Chief Information Officers
  • Chief Strategy Officers
  • Chief Data Officers
  • VP of Digital & Tech
  • Customer Experience Leadership
  • Chief Innovation Officers
  • Chief Technology Officers
  • Chief Privacy & Security Officers

Our Team & Credentials

Our Division Lead is a global leader in public sector innovation, technology strategy, and digital transformation across the U.S. federal government, the State of California and Washington, Los Angeles County, numerous cities, and international health ministries.

Through his work with C-suite executives, startup founders, public-sector administrators, boards, and nonprofit leaders, he’s developed an adaptable approach to strategically collaborating across sectors, industries, and geographies.

Meet Our Division Lead

Our full Star Insights crew ardently invests in advancing our clients’ missions and thrive on guiding leaders beyond the status quo into cutting-edge environments for action and growth. Powered by the creativity and diversity of Los Angeles, we approach our work with grace, levity, candor, and a deep respect for inclusive leadership.

Meet Our Crew
Contact Us

Relevant Experience

Our expertise is highlighted through our recent partnerships with state and local government:

  • Enterprise IT Strategic Plan, State of Washington
  • Enterprise IT Strategic Plan, Los Angeles County
  • Enterprise Data Strategy, State of Washington
  • Enterprise Security Plan, State of Washington
  • Washington Technology Solutions (WaTech) Agency Strategic Plan
  • Enterprise IT Strategic Plan

    State of Washington
    Olympia, WA


    Star Insights partnered with the State of Washington’s lead technology agency, Washington Technology Solutions (WaTech), to create an Enterprise IT Strategic Plan (2023-2025) for over 100 state agencies.

    Learn More
  • Tech Agency Strategic Plan

    Washington Technology Solutions (WaTech)
    Olympia, WA


    Star Insights partnered with WaTech, the State of Washington’s lead IT agency, to create their agency-level three-year strategic plan (2024-2026).

    Learn More
  • Enterprise IT Strategic Plan

    Los Angeles County
    Los Angeles, CA


    Our Division Lead was the Strategic Advisor in creating Los Angeles County’s first Enterprise IT Strategic Plan for over 30 county departments (2018-2023).

    Learn More

Project Approach

  • Our proposed plans are not a one-size-fits-all solution, but a flexible framework that is tailored to your unique needs and culture.
  • Our clients are active participants in a process that we co-design together. Then, we facilitate the entire engagement so they can focus on the work that matters most.

Start

1

Phase 1

Pre-Planning &
Development

2

Phase 2

Discovery &
Exploration

3

Phase 3

Finding &
Creation of Goals

4

Phase 4

Development of
Strategic Plan

5

Phase 5

Assemble & Facilitate Goal Teams

The Star Insights recommended approach engages key interested parties in a series of inclusive and collaborative activities and encourages interested parties to envision future possibilities that are supported by bold ideas, clear goals and priorities, and well-designed team-based objectives and initiatives.

Relevant
Clients

Additional Government
Partners

Foundations and Non-Profits

Social Impact Review

You can read more about our approach to social impact partnerships and collaboration here.

Star Insights Social Impact Review

Contact Us

If you’re interested in starting a conversation about how technology can enable your mission, please reach out directly to our practice leader, Niles Friedman at [email protected].

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Technology Agency Strategic PlanWA Technology Solutions (WaTech)
Olympia, WA

Star Insights partnered with WaTech, the State of Washington’s lead IT agency, to create a three-year strategic plan (2024-2026).

Star Insights and WaTech senior leadership developed and approved an iterative planning process rooted in co-creation. We crafted an inclusive framework to engage critical interested parties through highly interactive workshops and an agency-wide survey. This plan created a future vision for the agency around three goals:

  • Enable Customer Success Through Service Delivery.
  • Learn Together. Build Together. Server Together.
  • Statewide Technology Leadership.

Through our approach, WaTech refined a commitment to serve through a new mission, vision, and set of values that emphasized their role to provide strategic technology leadership and influence how government services are delivered.

Enterprise IT Strategic PlanLos Angeles County
Los Angeles, CA

Our Division Lead was the Strategic Advisor in creating Los Angeles County’s first Enterprise IT Strategic Plan (2018-2023).

This pioneering strategic plan was created in collaboration with and departments and 200+ business and technology leaders and included five strategic goals:

  1. Digital Civic Engagement
  2. Mobility
  3. Data as a Utility
  4. Workforce Empowerment
  5. Transform Procurement

In addition to co-creating the plan, goal teams were launched to support moving from a plan to action, where these department driven teams created objectives, measures, and initiatives that were the foundation for work across a five-year period.

Enterprise IT Strategic PlanState of Washington
Olympia, WA

Star Insights partnered with the State of Washington’s lead technology agency, Washington Technology Solutions (WaTech), to create an Enterprise IT Strategic Plan (2023-2025) for over 100+ state agencies.

This inclusive and collaborative approach involved business leaders, and IT representatives from state agencies, ensuring that all voices were heard. Together, we designed an inclusive framework to engage essential interested parties through existing governance and interactive workshops to generate ideas and recommendations for the plan. Representing agency priorities, the plan emphasizes residents and their experience with government services:

  • Create a government experience that leaves no community behind.
  • Better data, better decisions, better government, better Washington.
  • Innovative technology solutions create a better Washington.
  • Transform how we work. Best workforce ever.

With a focus on action, leading up to the approval of this plan, we established "Goal Teams" consisting of the agency business and IT leaders to deliver on priorities and initiatives connected to the plan.

Planning For Meaningful Change

Are you ready to start paving the way for meaningful change, maximum impact? Download our 5 Keys To An Effective Strategic Plan That You'll Actually Use and create a strategic plan that everyone in your organization will commit to executing.

John
Smith
[email protected]
cover for 5 Keys To A Strategic Plan That You'll Actually Use eBook